Privacy policy

Paw-Pixie operates this store and website, including all related information, content, features, tools, products and services (the "Services").
Paw-Pixie is powered by Shopify, which enables us to provide these Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase on our store. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of your personal information.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

 

Information We Collect

  • Contact details: name, billing/shipping address, email, phone number.
  • Financial details: payment method, transaction data.
  • Account info: username, password, preferences.
  • Transaction details: viewed, added to cart, purchased, returned, exchanged, canceled.
  • Communications: messages via email or WhatsApp.
  • Device info: IP, browser, device identifiers.//Usage data: interactions with our website.
  • Evidence: Photos or videos at delivery may be required for return claims.

 

How We Use Your Information

  • Provide and improve our Services, including processing payments, shipping, and handling returns.
  • Verify return claims with delivery photos/videos as proof.
  • Marketing and advertising: personalized promotions via email, SMS, TikTok, Facebook, Instagram, Reddit, and other platforms.
  • Security and fraud prevention.
  • Customer support via email and WhatsApp.
  • Legal obligations.

 

Disclosure of Information

We may share your data with:

  • Shopify, payment processors, shipping providers.
  • Advertising partners (e.g., Facebook, TikTok, Instagram) for targeted ads.
  • With your authorization (e.g., social login, product sharing).
  • Our affiliates or business group.
  • During mergers, acquisitions, or legal processes.

 

Return & Compensation Policy

  • We offer a 15-day return policy. Refunds are subject to a 10% handling fee.
  • Returned items must match the condition at delivery and include delivery photos as proof.
  • Some products (Custom Framed Plush Pet Portrait and Custom Pet Memorial Plush Cuddle Clone) are only eligible for partial refunds due to long production times. Compensation will depend on the case.
  • Customers bear the cost of return shipping.

 

Children’s Data

We do not knowingly collect data from children under 16.

 

Data Security & Retention

No system is completely secure, but we take reasonable measures. Data is retained only as long as necessary for business, legal, or compliance purposes.

 

Your Rights

Depending on your region, you may request to:

  • Access or obtain a copy of your personal data;
  • Correct or delete inaccurate information;
  • Opt out of targeted advertising or withdraw consent;
  • Limit processing of your data.

You may exercise these rights by contacting us at 📧 contact@paw-pixie.com or WhatsApp (+1) 424-485-5739.

 

Contact

For questions or complaints:
📧 Email: contact@paw-pixie.com
WhatsApp:(+1)424-485-5739
📍 Address: 4941 West Oxford Avenue, Denver, CO, 80236, US