The Duke & Duchess Custom Pet Portrait

🛠 Processing Time

All items are made to order and require a production period before shipping. The time needed depends on the product type, size, and whether it's a peak season. Below is the estimated processing time for different product categories (shipping time not included):

• Printed products (e.g. pet portraits): 4–10 business days
• Hand-drawn artworks (e.g. colored pencil portraits): 3–20 days depending on size and season
• Handmade plush toys (e.g. cuddle clones, sewn items, 3D acrylic displays): 6–8 weeks after receiving clear reference photos and being added to the artist queue
• Other accessories (e.g. custom mugs, pet plaster statues): 3–8 business days, depending on the complexity of production
  

🚀 Fast Processing Add-On

If you select the Fast Processing Add-On, your order will be prioritized for production, reducing your overall wait time:

• Printed portraits: production time reduced to 3–4 days
• Plush toys & handmade items: production time reduced by 1–2 weeks

⚠️ This service speeds up production only and does not affect shipping time. We guarantee the effectiveness of this add-on—if it fails, the fee will be fully refunded.

🖼 Artwork Preview Policy

This applies only to printed artwork. Once the design is completed, we’ll send a high-resolution preview via email or WhatsApp within 1–2 business days.
We offer unlimited free edits until you’re fully satisfied and approve the final version for printing.

❌ Hand-drawn artworks (such as colored pencil portraits and handmade plush toys) do not include previews or revisions. Please ensure the reference photo you provide is clear and high-quality.

🌍 Shipping & Logistics

🚚 Estimated Delivery Time (Excludes Production Time)

• United States: 1–2 weeks after shipping; up to 4 weeks during peak seasons
• UK, Canada, Australia, Europe: around 2 weeks after shipping; up to 4 weeks during peak seasons
• Other countries/regions: varies depending on destination

💰 Shipping Fees

• Orders over $100: Free Worldwide Shipping
• Orders under $100: Flat $10 shipping fee (applies to the US, UK, Canada, Australia, etc.)

📦 Tracking
Once your order is shipped, a tracking number will be sent to your email.
Please allow 1–2 business days for tracking information to update.

🔄 Returns & Satisfaction Guarantee

Since all items are custom-made, we generally do not accept returns or cancellations.

However, we offer a 100% Satisfaction Guarantee:
If your item arrives damaged, defective, or different from your order, please contact us within 14 days of delivery.
You’ll need to return the item to us. Once we receive the returned product, we will remake and reship it at no additional cost.

💬 Connect With Us

Feel free to add us on :

WhatsApp: (+1) 424-485-5739

Email：contact@paw-pixie.com
You’ll receive:

• Faster artwork preview notifications
• Exclusive discounts and rewards
• Real-time support and communication
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

✅ Quality Guarantee

At Paw-Pixie, we take pride in delivering high-quality, handmade pet art that’s as unique as your furry friend — whether it’s a printed portrait, colored pencil drawing, or custom plush toy.

We guarantee:

🎨 Every piece is handcrafted by real artists

No templates. No AI. Each artwork is thoughtfully created from your pet’s photo to capture their true personality — not a mass-produced product, but a personal, one-of-a-kind keepsake.

🔍 Unlimited edits with full preview (for printed portraits)

Before we print or ship your portrait, we’ll send you a high-resolution preview via email or WhatsApp. You can request unlimited edits until you’re 100% happy — we won’t proceed until you give final approval.

🧸 Custom plush toys come with satisfaction promise

Due to their three-dimensional, handcrafted nature, plush toys do not include digital previews. But don’t worry — if the final result doesn’t meet your expectations, we’ll remake and reship it at no extra cost.

🌟 Trusted by over 600,000 pet parents

Since 2019, more than 600,000 pet lovers have trusted us with their memories. We’ve received thousands of 5-star reviews — our quality speaks for itself.

Still unsure? Contact our team anytime — we’re happy to share sample previews, answer your questions, and help you feel confident about your order.

Want to learn more about us and the artists behind your portrait? [Click here] to meet our team and discover our story.

Let’s create something meaningful for your pet — they deserve it. 🐾