🔄 Returns & Satisfaction Guarantee

Because all products are custom-made, change-of-mind returns are not accepted; however, we offer a 100% Satisfaction Guarantee.

• 100% Satisfaction Guarantee: If the finished piece doesn’t meet your expectations, please describe the issue (you may include edit notes). We will review your case and provide a solution (adjustments/remake/exchange/compensation).
• Contact window: Contact us within 14 days of delivery and include clear photos/videos.
• Return authorization (RMA): Do not ship anything back without authorization; return addresses vary by product. Please contact us via WhatsApp or email, and we will provide the detailed return address and instructions.
• Processing time: Once approved (and, if a return is required, upon receipt and inspection), we will complete a refund or replacement within 2 business days.

Note: If the returned item materially differs from the submitted photos/videos, we may adjust the resolution or decline the request.

📩 Please contact us at contact@paw-pixie.com or via WhatsApp at (+1) 424-485-5739, and be sure to include your order number.